They will then send you a connection request, which you must accept for the support session to begin. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. The upside of that is you are confirming nobody is connected via TeamViewer, one downsides are that it might give a false sense of security if students are able to move the tool elsewhere, or find another similar tool to use. Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. If you're receiving screen recordings of the students, perhaps you can include some instructions before the test begins, that they record themselves opening whichever menu on their computer is required to show that TeamViewer is either not installed, or if it is, open it and show that there are no active connections, and then have them exit TeamViewer in a way that prevents it being connected to in the background by a friend. I think this is a tricky problem to solve, and I don't think it'll be something you can track through Moodle logs, because it exists outside of the browser. I suspect that if the friend is remoting in and answering the questions in a browser on the student's machine, that the IP address will match the student and not the friend (though of course it's something you could test out).
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